Terms and Conditions

YOUR CONTRACT WITH US
1.  When you make a Booking and pay a Deposit
When you make a booking and pay a deposit you guarantee that you have the authority to accept on behalf of your party (including persons substituted or added later by agreement) the terms and conditions relating to the booking.  The person making the booking must be over eighteen years of age.  When you make a booking with us you must pay the required deposit and supply details of your holiday insurance.   A binding contract will come into force when you return the signed booking authorisation form and until then we shall be under no liability to you whatsoever.

This deposit is your only commmitment until 12 weeks before departure.  

2.  When you Pay the Balance
The balance shown on your Confirmation invoice must be paid 12 weeks before your departure date.   If the balance is not paid on time we will cancel your accommodation and retain your deposit.   The cancellation charges as outlined below in Section 4 will also apply.

3.  If you Change your Accommodation
If, after our Confirmation Invoice has been issued, you wish to change your accommodation arrangement in any way, we will do our best to help out but it may not always be possible.  We charge an administration charge of £80 and any further costs we incur (such as telephone or fax charges) in making an alteration up to four weeks prior to departure.   If you wish to change your booking within four weeks of departure, an administration charge of £100 will apply.   If it is not possible for us to make the required changes for you, then the original booking may have to be cancelled and cancellation charges will apply.   Name changes will be accepted at a charge of £40 per person up to four weeks prior to departure and £60 per person thereafter.

4.  If you Cancel your Accommodation
You or any member of your party may cancel your accommodation arrangements at any time once it has been confirmed.   Written notificiation from the person the lead name must be received at Holiday Direct's offices.  Since we incur costs in cancelling your accommodation arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the scale below.                                       

Note:   If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclain these charges.

5.  Transfer of Accommodation
If you are unavoidably prevented from proceeding with your accommodation arrangements you may, at any time up to 21 days prior to departure, transfer your booking to another person who satisfies all applicable conditions.  Notice of intention to transfer must be given in writing by the person who signed the booking form and an amendement fee will apply plus any cancellation charges in respect of cancelled accommodation.  

6.  If you have a Complaint
If you have a problem with your accommodation, please inform our respresentative in the resort immediately  who will endeavour to put things right.   In the unlikely event that your complain cannot be resolved locally, you should follow this up within 28 days of your return home in writing to:-  Holiday Direct Travel Group, 19-20 Marina Building, William Street, Shamrock Quay, Southampton,  Hants SO14 5QL giving your booking reference and all other relevant information.   Please keep your letter concise and to the point.   This will assist us to quickly identify your concerns and speed up our repsonse to you.   Please note that failure to report the problem whilst in resort will deprive us of the opportunity to investigate and rectify  your complaint at the time and this may affect your rights under this contract.

7.  Your Accommodation
The accommodation is reserved exclusively for the persons listed on your Confirmation Invoice.  You are not allowed to sub-let or to share the accommodation with anyone else without the written agreement and any necessary payment due.

8.  Behaviour
We reserve the right to refuse to accept you as a client or to continue dealing with you if, in our opinion or that of our local representative or agent, your behaviour is disruptive and is causing or likely to cause distress, injury or danger to other clients, our staff or any third party; or damage to property.  If we do this, we will not be responsible for any extra costs which you incur.

9.  Your Holiday Insurance
We require that you, and all of your party, are adequately insured for your holiday and your policy must be extensive in it's medical and emergency repatriation cover.   Details of your cover MUST be provided and the Insurance Declaration returned no later than the payment of your outsanding balance. 

10. Passports, Visas and Health
It is your responsibilty to check that all members of your party hold the necessary documentation.   We regret that we can accept no liability if you or any member of your party is refused entry onto any transport or into any country, due to failure to carry the correct documentation.  If you are unsure what conditions may apply to you, or any member of your party, please consult the Foreign & Commonwealth office or the relevant national equivalent.

11.   Special Needs or Requests
If you have any specific needs or requests, it is essential that these are made known to us at the time of booking.   Should you or any member of your party have a disability or medical problem, please check with us prior to booking so that we can advise you whether your chosen accommodation is suitable.  We will do everything posseble to meet all reasonable special requests but cannot guarantee their provision.   Failure to meet usch requests cannot be considered a breah of contract or on our part and we are unable to accept any boookings that are conditional on a special request being fulfilled.

12.  Damage to Property
You are responabile for any breakages, losses or damage to your accommodation during your stay and will be asked to pay our representative for any necessary repairs or replacements before leaving the resort.

OUT CONTRACT WITH YOU
1. Your Reservation
When we receive or complete your Booking Form, you will be sent a Confirmation Invoice detailing what is being booked for you.   You will also receive a Booking Authorisation form which you should sign and return.  This is your acceptance of our Terms & Conditions and those of the supplier of your flight.   We reserve the right to correct errors or revise holiday costs at any time prior to issue of the Confirmation Invoice.   We also reserve the right to refuse to accept any booking.

2.  If we Change or Cancel your Accommodation
We reserve the right to make changes to your accommodation arrangements  after we have confirmed your booking, and if we do so, we will use our best endeavours to inform you before departure and make suitable aloternative arrangements.

Any change we make to your accommodation will be either minor or major.   A major change is a change of accommodation to one of  a lower official category.   Any other change is a minor change.   If there is a minor change, we will do our best to notify you of this, but we are not under any obligation to do so or to pay you compensation.  In the unlikely event that there is a major change, we will advise you as soon as is reasonably possible.   You will then have the choice of accepting the change or withdrawing from the contract and accepting a full refund.

Force Majeure
This means that we will not pay you compensation if we have to cancel, delay, curtail or change your accommodation arrangements in any way because of unsual and unforeseeable circumstances beyond our control, the consequences of which neither our suppliers nor we could avoid.   Examples of this are war, threat of war, riot, industrial dispute, civil strife, terrorist activity, natural or nuclear disaster, fire, adviser weather conditions, clsosure of air or seaports or other similar events beyond our control.

3.  Our Liability to You
In the event of any dispute concerning standrads of accommmodation or services our liability shall not exceed 150% of the cost of the accommodation and/or service provided.  (Personal injury and death excluded.)

We accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by us and over whom we have no direct control.

We accept no liability for consequential losses relating to travel or other arrangments made with other partes.

Please note that if any part of these Booking Conditions is found to be invalid or unenforecable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable.   All disputes will be governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

4.  Accommodation Description and Accuracy
The text on this website and in any other promotional material is written, compiled and checked by our own staff to ensure that nothing is false or misleading.  We believe that all the information is accurate at the time of publication and we will make every effort to ensure that the facilities provided for you are in accordance with any published information.   The website and other materials are published in good faith but do not constitute any representation other than that the Company honestly believes to be true.  Tilos is described as most clients will find her EXCEPT FOR THE PEAK PERIOD WHEN EVERYWHERE WILL BE AT ITS BUSIEST.   During July and August (when all of Europe is on holiday) even the quiestest resorts are likely to be more crowded and the whole of Greece is on holiday in August for the celebration of Panagia on 15th August.

5. Seasonal Factors and Resort Facilities
Building work and development is as common overseas as it is in the UK.   Although you are on holiday, your chosen destination is not.   Normal life continues and this may include the noise and incovenience of traffic, building, or roadworks.  Where we are aware of any such work which could seriously affect the enjoyment of a holiday, we will notify you of this as soon as possible.  

Our object is to provide a much factual information as possbile, concerning accommmodation and facilities to enable clients to make an informed choise.   It should be noted that picutres of villa and apartment interiors represent the general style, size, décor and furnishings, but these may vary, wholly or in part from room to room.   As such all pictures are 'typical interiors' only. 

Air Conditioning/Heating.  Periods of operation are at the discretion of the owner and cannot be guaranteed.

Most people take foreign holidays seeking sunshine, the chance to see different countries, meet different people and experience a different way of life.   In fact the pace of life is sometimes slower, the people have different atttitudes and priorities, food and mealtimes may differ from the UK, shopping hours and work patterns are different and public services can be less reliable.

Insects such as ants and cockroaches thrive in warm climates and whilst harmless they can be a nuisance though easily  eradicated if brought to the attention of maids or owners/agents.   Disruption of electricity and water supplies is not uncommon in some areas and as much use is made of solar panels for heating, lack of sunsine of heavy usage at some times of the day may result in water not being as hot as desirable.   Again this is a feature of the country as is the apparent lack of urgency in repair work on occasions.

We are the guests in a foreign land and cannot expect them to alter attitudes or habits of a lifetime to suit us - please be patient.

6.  Property Left of Lost in Resort
The Company does not accept responsbility for property left or lost in resort unless this is due to the acts or omissions of our employees, agents, sub-contractors or suppliers.

7.  Jurisdiction
This contract is governed by English Law and both Parties agree to submit to the jurisdiction of the English courts at all times.

Little Island Holidays , 41A Essex Road, London W3 9JA

A member of Holiday Direct Travel Group, 19-20 Marina Building, William Street, Shamrock Quay, Southampton, Hants SO14 5QL